Policies, Terms, and Data Practices
All governing documents for RAINEY LOGISTICS LTD are held here — written in plain operational language, GDPR-aligned, and cross-linked so no policy is a dead end.
Select a Policy to Review
Privacy Policy
Terms & Conditions
Cookie Policy
How RAINEY collects, stores, and processes personal data. Covers shipment contact data, website analytics, and your rights under UK GDPR.
Which cookies RAINEY sets, why they exist, and how to manage or withdraw consent. Covers analytics, functional, and third-party tracking cookies.
The contractual terms governing use of RAINEY's freight and logistics services — including liability limits, SLA commitments, and cargo acceptance conditions.
What Data We Collect
We collect contact details submitted through freight enquiry forms — name, company, email, phone, and cargo route information. Website analytics data (page visits, session duration) is collected via anonymised cookies.
How We Use Your Data
Enquiry data is used solely to respond to freight and logistics requests. We do not sell, rent, or share personal data with third parties outside our operational network without explicit consent or legal obligation.
Privacy Policy
Last updated: January 2025. Applies to all RAINEY LOGISTICS LTD digital services and freight enquiry channels.
Your Rights Under UK GDPR
You have the right to access, correct, or request deletion of your personal data at any time. Contact our operations desk at support@raineylogistics.com to exercise these rights. We respond within 30 days.
Data Retention
Freight enquiry records are retained for 36 months in line with standard commercial freight documentation requirements. Analytics data is retained in anonymised form only.
Service Scope and Acceptance
By engaging RAINEY LOGISTICS LTD for freight or cargo services, you accept these terms in full. Services are governed by the specific SLA documentation issued at contract point, which takes precedence in the event of conflict.
Liability and Cargo Claims
RAINEY's liability for cargo loss or damage is capped at the declared shipment value documented at booking. Claims must be submitted in writing within 14 days of the scheduled delivery date to be considered.
Terms & Conditions
Last updated: January 2025. Governs all freight, cargo, and warehousing services provided by RAINEY LOGISTICS LTD.
Customs and Compliance
Clients are responsible for accurate cargo declarations. RAINEY provides documentation support but cannot be held liable for delays caused by inaccurate shipper-provided information or destination customs authority decisions.
Governing Law
These terms are governed by the laws of England and Wales. Disputes not resolved through our operations desk will be referred to arbitration under the London Court of International Arbitration rules.